Handling overdue claims

Payment reminders sort open cases by processing stage. They help you work on an arrear together with the related invoices and the correspondence so far.

1. 1

   Open a case from the appropriate stage.

2. 2

   Check open claims, due dates and payments already received.

3. 3

   Read earlier steps and correspondence before preparing a further reminder.

4. 4

   Open the preview and compare the amount due with the total open balance.

5. 5

   If a justified claim is uncollectable, open the invoice and choose "Write off claim" with a reason. The rent portion is posted to account 3800, the service charge portion to account 3810.